Refund and Cancellation Policy

Last updated: 29 October 2026

This policy applies to projects and services bought from Netzara Tech Hub Limited. The price, schedule and payment terms of each project are set out in the written agreement or quote you accept.

Cancelling a project

You can cancel a project at any time by writing to us. You pay for the work done up to the day you cancel. We hand over the work completed so far once that is paid.

Refunds

If we have not started work, a deposit is refunded in full, less any bank or payment charges. If work has started, the deposit covers the work done and the rest is refunded. If we cannot deliver what was agreed, we refund the part of the price for the work not delivered.

Billing mistakes

If you were charged twice, or charged an amount different from the agreed price, tell us and we will correct it or refund the difference.

How refunds are paid

Approved refunds are returned to the account or payment method used to pay us, usually within 7 to 10 working days, depending on your bank or payment provider.

How to ask

Email info@netzaratechhub.site or call 0706 777 6624. We reply within one to two working days.